Privacy Policy

This Privacy Policy explains how Straxiom ("Straxiom", "we", "us", "our") collects, uses, shares and protects information when you visit our website, use our Trade, Compliance or Intelligence tools, or otherwise interact with us. It applies to prospective customers, customers, and visitors to our sites.

1. Information we collect

We collect information you provide directly to us, such as when you fill in a contact, demo request or sales enquiry form (name, email address, company, and any message you include), or when you create an account to use one of our tools.

We also collect certain information automatically when you use our site, including your IP address, browser and device information, pages visited, and referring URLs, typically via cookies and similar technologies.

2. How we use your information

• To respond to enquiries, demo requests and sales questions
• To provide, maintain and improve our tools and services
• To send product, account and billing communications
• To monitor and improve the security of our platform
• To comply with our legal and regulatory obligations

3. Cookies and tracking

Essential cookies keep you signed in and support the operation of our services. We also remember your analytics choice in your browser. Optional Google Analytics 4 cookies are used only if you select "Accept analytics". Rejecting analytics does not prevent you from using our website or tools. You can change your choice at any time using "Cookie preferences" at the bottom of the page.

With your permission, Google Analytics measures page visits, tool visits, enquiry links and successful enquiry submissions. We send general page categories and action types, excluding company and account identifiers, URL queries, form contents and tax calculation inputs or results. Advertising signals and personalisation are disabled. Google processes analytics information, including cookie identifiers and device information. See Google's information about data from partner sites.

4. How we share information

We do not sell your personal information. We may share information with service providers who help us operate our business (such as email delivery and hosting providers), acting on our instructions and bound by appropriate confidentiality obligations, or where required by law or to protect our rights.

5. Data security

We use administrative, technical and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymised.

7. Your rights

Depending on where you are located, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

8. International transfers

We may transfer, store and process information in countries other than your own. Where we do, we take steps intended to ensure appropriate safeguards are in place in line with applicable data protection law.

9. Children's privacy

Our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, please get in touch.